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Michael Tullo

Michael Tullo

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Forgot Password - Enter NetID

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UX Comments
  • When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 


Forgot Password - Enter NetID Error

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UX Comments



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Forgot Password - Security Questions + New Password

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In the original NetID management "Forgot Password" function, answering your security questions and creating your new password was on the same screen. UX recommends splitting these two functions on different screens. This allows the user to complete two separate functions on two separate screens without having a large page to read the instructions. 
UX Comments

After development expressed scope concerns for this change a one-page design may be used as a temporary solution. 

Security Questions

  • The user is prompted to answer 2 of their 5 security questions.
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New Password

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UX Comments
Copy needs to be approved by AMI team.

  • Possibly going to add a feature where there will be a javascript function that checks if the user completes all three hints in their password creation process. 
    • Hint 1 and 2 are easily do-able, however, hint 3 might not be possible with javascript.



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Forgot Password - Security Questions + New Password

Error

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UX Comments
Insufficient Password - "Sorry, your new NetID password did not meet our password guidelines. Try again or view our material on our password guidelines." LINK TBD



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Forgot Password - Password Changed

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UX Comments
  • This is the confirmation screen to confirm that their password has been changed.
  • The user will get an email confirmation sent to their personal/recovery email. 
  • This screen is the same visually in the Change NetID Password flow. 



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