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Julio Valdes, Chloe Turnbull, Ricardo Chavira, Casey Watts, Bob Wolfe, Tim Nichols, DJ Martin, Rick Smith, Soren Sonson, Ray Ragozzino, Neha Agrawal, Chris Kilbourne, Kay Prashad-Davis, Roger Ngim, Paul Gruhn, Cheryl Boeher, Jim McKay, Joan Bailie, Mike Macary, Dawn Colonese
MEETING NOTES AND ACTION ITEMS
- Fun fact: One year ago today we went live with ServiceNow.
- Julio's presentation on Configuration Management took the full hour. Chloe's talk on the changes to the enhancement request process will be moved to the next meeting.
- DJ Martin to talk with Adriene Radcliffe and Julio about items in the application inventory that are being retired and will not need to be brought into ServiceNow
- The Calgary upgrade for ServiceNow is not yet available for release.
DOCUMENTS
- Defect/Enhancement Request List - https://yale.box.com/s/00ndty4qhdlwdpz15rvy
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- It is still in beta testing.
- Discussed exposing the Configuration Items in the Service Catalog as well as Incident, Problem and Change
- The Request/Service Catalog Process Owner (Ricardo Chavira) would discuss this with the Configuration Management Process Owner (Julio Valdes)
- Discussed whether or not an information request should be entered into the Incident or Request module
- People make arguments for both sides. This is something that needs to be discussed further with the Incident Process Owner (Mark Kovacs) and the Request Process Owner (Ricardo Chavira)
- The Test and Training instances of ServiceNow are open for testing/playing. Instances can be found here:
DOCUMENTS