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- Change column labels: change "Requestor" to "Requested for," change "State" to "Status"
- Change Change display of "Requested for" column data to <last name, first name>.
- Add a column for Department (name or org code) - label and data pull from ServiceNow - and make the third column from the left.
- Move "Request" column to the far left so that it's the last column.
- Add a column for Description - label and data pull from ServiceNow - and fit between "Department" column and "Status column.
- Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required."
My Incidents
- Change column label "Date" to "Opened"
- Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old.
- Change column labels: change "State" to "Status,"