/
Web Tech/UI-UX Jira - SN

Web Tech/UI-UX Jira - SN

Owned by Donal Cheung (Unlicensed)
Last updated: Oct 24, 2018

General Information

ClientCaitlin Thompson
Group/UnitWeb Tech/UI-UX
Date Requested
 
JIRA
ATEAM-23 - Getting issue details... STATUS

Integration Requested 

  • JIRA
  • Service Now 
  • Google Sheets
  • Other (Please Specify): 



Bi-Directional? 

  • Yes
  • No

Business Case

At the moment, when ever a ServiceNow incident with business service Website Design and Building, Website Consultation, or Usability Consulting is assigned to Caitlin Thompson, she manually needs to create a Jira ticket in her project. This integration will automatically create the Jira tickets for her.

Triggers

  • ServiceNow incident with business service Website Design and Building, Website Consultation, or Usability Consulting  AND
  • ServiceNow Assignee = Caitlin Thompson

Field Values for the Created Jira Ticket

Project = Web Technologies

Reporter = Workato Service Account

Assignee = Caitlin Thompson

Issue type = Task

Summary = ServiceNow Short Description

Description = ServiceNow Description

Priority = Medium

Labels = 'ux-ds'

Components = 'Projects'

Status = Intake

Attachments = Any existing ServiceNow Attachments on the incident

Comments = Any existing worknotes or additional comments on the incident

Notes

This is a one way integration from ServiceNow to Jira. This integration only creates a Jira ticket and will NOT do any updates/synchronizations. Caitlin Thompson will manually update the tickets.