SN/JIRA Integration
About/Background
This is a working space for Jira Integrations Project.
What are we doing?
- SN & Jira Integration by using Workato, a new integration tool that we recently purchased to create integrations.
- Building an email functionality that will allow us to send an email and create a Jira ticket by doing so.
- Integrate Slack with Jira to be able to get updates, notifications, and create issues through slack.
Team
- Donal Cheung
Brian Cashin
Niharika Neredugomma
Kate Hathaway
Tom Hughes
Alejandra Rodriguez
Technical Documentation:
- Requirements and End Points: Service-Now Jira Integration
- Plug In Guide: Adding Menu Items into Jira Manual - Plug In
- Cloud base Guide: https://developer.atlassian.com/cloud/jira/platform/getting-started/ & https://developer.atlassian.com/cloud/jira/platform/modules/web-item/
- How to set up an email functionality for Jira: https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html
- Need to set up a mail-enabled O365 account - use these credentials for the mail server.
- Workato Presentation
Meeting Notes
Decision Log
Decisions
Record important project decisions and communicate them with your team.
Milestones:
| Milestone | Status | Person in Charge |
|---|---|---|
Jira comment through email functionality issue | COMPLETED | Tom Hughes (Unlicensed) |
| Email Functionality in Jira | COMPLETED | |
| Creating recipes in Workato | COMPLETED | Donal Cheung (Unlicensed) |
| Jira and SN tickets Integration (Canvas Project) | IN PROGRESS | Donal Cheung (Unlicensed) |
Files
List of Tasks
Recently updated
