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June 14 2012 ITSM Advisory Board

Attending: Russell Sharp, Susan Kelley, Jeff Capuano, Paul DiBello, Lou Tiseo, Adriene Radcliffe

The agenda centered on the AAR for the ServiceNow outage, and on the overall ITIL/ServiceNow adoption throughout ITS (see attached agenda and notes)

Next steps: Paul, Adriene, Brian, Ed Kairiss, Russell Sharp to request focused BA resources to work on updated Job Aids and requirements for SSG.

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