ServiceNow Module work
My Services page
- Remove boxes and content: "Accounts & Access," "Email & Calendaring," and "On-Boarding"
- Change "Cellular Phones" to "Mobile Devices"
My Requests page
- Change column labels: change "Date" to "Opened," change "Name" to "Requested for," remove the number signs after "Item"
- Move column "Item" to the far right so that it's the last column
- Change display of "Requested for" column data to <last name, first name>.
- Add sorting functionality to each column
My Approvals page
- Change column labels: change "Requestor" to "Requested for," change "State" to "Status"
- Change Change display of "Requested for" column data to <last name, first name>.
- Add a column for Department (name or org code) - label and data pull from ServiceNow - and make the third column from the left.
- Move "Request" column to the far left so that it's the last column.
- Add a column for Description - label and data pull from ServiceNow - and fit between "Department" column and "Status column.
- Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required."
My Incidents
- Change column label "Date" to "Opened"
- Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old.
- Change column labels: change "State" to "Status,"
Lightbox
- Clicking outside the form (in the dark grey area) should not make the form disappear. The box should only close on submit of the form or by using the X in the upper right.
- The lightbox should either be big enough to accommodate the widest form, or auto-size per form.