Meeting Date
March 19, 2013
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell, Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone, Marc Ulan
Attended: Adriene Radcliffe, Ricardo Chavira, Susan West, Susan Kelley, Jeff Capuano, Rick Smith, Stephanie Scungio, Dawn Colonese.
Agenda
Incident Management CSI and Value Scorecard (standing agenda item) Jeff Capuano
Update on Metrics Model - Rick Smith
Rick gave an update of the dashboards (how are we doing now) and scorecards (how are we doing over time - KPI against a target and project where we are going to be)
Mirror42 vs Metricus demos - we will do a proof of concept and get a better idea of which product can better meet our needs.
Next Steps Service Catalog - Ricardo Chavira/Adriene Radcliffe
Adriene will send you the service list, filtered by your area - one more time before moving this into the CMDB which is a top down and bottom up approach.
April Meeting Focus
Customer Satisfaction followup - Susan West
Overview of financial management of Services - David Campbell