2012-08-30 Requirements and Notes

Discussion of basic requirements - starting with base url  https://yale.service-now.com/ess

The view in ESS should be customer perspective/facing.  

1. Remove help desk chat link on top right of ESS main screen 
2. Top Nav Bar 
   1. Order Things  (must verify with Jane that it stays - her picture shows it although she said remove it from the NAV)
   2. Keep Knowledge on Nav Bar but have it go to:   its.yale.edu/how-to
   3. Rename "Get Help" to "My Tickets"
      1. ROUND 2 REQUIREMENT Under "My Tickets" add a link for "Ticket Notification Preferences" - have that link to the "Notification Preferences" which is currently under "My Profile" in the platform view
   4. Remove My Approvals
3. Change out logo - new logo is attached to this document (see attachment link at the top)
4. Nav links on left
   1. http://its.yale.edu/software-and-recommendations/buying-guide
   2. http://its.yale.edu/software-and-recommendations
   3. http://its.yale.edu/services
5. Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
6. Fields to show (see diagram) Short Description, Date Opened, Ticket number
   1. Drill down on ticket - remove left nav "Common Questions" 
   2. Leave Current Issues
   3. Leave My Recent Updates

Style sheets are located at: https://projects.yale.edu/ITS506/Project%20Documents/SiteSkinningCSSFiles

When not logged into CAS - you get the ldap login - need to force this to SAML