This was the first catalog item under development, and it has gone through several loose definitions. We finally have something resembling a spec in the last week of January 2013.
There are three modes of use for Mobile Device:
1) add new device / service
2) change device / service
3) delete service / device
== h1. Add new device / service ==
== h2. Fields to collect from user ==
- user currently logged into ServiceNow (this is obviously implicit in the form)
- person who will be using the service / receiving the mobile device (this is a reference form to lookup in SN; common throughout the system; default it to the person currently logged in)
- physical address where the user would like to receive the physical device. This should be an open-formal text box, no enforcement that it be completed. There is already an address implicit in the person form, as users have an address.
- pick a provider: there are four vendor choices, 'none' should also be a choice
- pick a device: this should be an open comment field; users should go to their preferred vendor website and pick their preferred device. We may wish to give some advice in the Help field.
- pick a data / phone plan: this should be a reference lookup against an internal table, and the maintenance of the data itself needs to be delegate-able to other people; the functionality already exists from previous versions.
- 2 ptaeos
- ptaeo for one-time costs
- ptaeo for recurring monthly charges