Meeting Date
March 19, 2013
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone, Marc Ulan
Attended:
Agenda
Incident Management CSI and Value Scorecard (standing agenda item) Jeff Capuano
Update on Metrics Model - Rick Smith
Next Steps Service Catalog - Ricardo Chavira/Adriene Radcliffe
April Meeting will be
Customer Satisfaction followup - Susan West
Overview of financial management of Services - David Campbell