Email override

Owned by Dan Franko (Unlicensed)
Sept 28, 2016
2 min read

What

We've had several requests to be able to override the email content given that groups outside of ITS utilize ServiceNow.

How

Override at the service offering level

Override at notification as well

Sample Notification Email Script

We would switch based on whether or not the offering has overridden values and the notification itself is allowing for overrides.

Sample Message

Questions

  • Do we allow subject and body overrides as well?  We might have to since the body says ITS in many cases.
  • Do this just for client facing?  Anything fulfiller will maintain the ITS branded notifications?