Jira - ServiceNow Integration

Common Business Case

These integrations fulfills a scenario where there is one group of stakeholders for a particular ticket that uses ServiceNow and another group that uses Jira. Common example: the Jira group creates a ticket that they know will be a ServiceNow incident worked and viewed by others. Once the ticket is created in Jira, a corresponding incident can be created on ServiceNow. Comments, fields, and statuses can be exchanged between the two systems.

Integration Requests:

Mapping and Instruction documentations:

• CANVAS Jira: SN - Field Mappings and Triggers
• Canvas Intake - Jira ServiceNow Integration Overview
• All Purpose Jira SN - Field Mappings and Triggers
• SASS Maintenance Jira - SN
• Web Tech/UI-UX Jira - SN