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There isn't much to do here:

  • add the user to the "CSI" group in the ServiceNow AD tree to grant the itsm_coach_user role
  • run (or wait for) the scheduled AD group import
  • then abide this advice, dude: 
    You would have to add users to the itsm_coach_user role. These users must be active and have a unique email.
 
New users will not be able to access the system until the synchronization process has been run. At this point it is run once a day at 5 AM EST.
 
Regards,
 
Mathew Smith
ThinkITSM Corp.
Toll Free: 1-866-HUG-ITSM ext. 2123
msmith@thinkitsm.com
http://www.thinkitsm.com
    ...i.e., wait until 5am EST.
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