General Info

Documents

2011/02/27 9:30pm EST

Please come to the meeting prepared with answers, even if it's to report nothing, no progress, or no obstacles.

Vamshi

Roseann sent email to Derek and Leanne regarding problem defects; were some of the problem defects addressed yet?
Will we have FP access to HPQC today? Can we train Derek, Leanne and Sunsheehi?
Knowledge transfer with Vamshi
- about 1/2 defects fixed
Has not seen any SSO
- Test very slow, performance
No problem defects have been addressed - Ro to escalate with Bill, Derek and Leanne
Vamshi comfortable with test cases
Jeff and Vamshi are anxious for more frequent builds - is it time to move to update sets
Google docs not working out; want email with what testing is turning over (defect numbers), translation is not working - Ro to talk to Bill with this

Mary-Kay

Is coach list final yet? (Have contractors been added? Why would contractors be coaches? Are the contractors going to be invited to training?
Communication plan for deployment (What folks can expect? per our discussion yesterday; finishing tickets in HPSM, rekeying ticket, problems, changes, attachments)
MMN article for SMS rebranding & quality mgmt program
Demo of SN for SOM, very interested in some solution for their org
Met with Chloe refining assignment unit work to compare all folks including contractors; Work with Jim McKay
Working with Lori on KM lunch & learn (what we will and will not do)
March 27 demo ServiceNow install
Updating coach list

Roseann:

Spoke to Derek, can get the "when" for required fields in UAT, Chloe looked at HPSM, the when of required fields not in prior requirements
Started creation of new ITSM roadmap post-go live work streams and future projects
Finalize required fields for incident, problem, change
Today, update schedule with training dates Mike provided
Status reporting
Ed and Patrick on warranty and VSA SOW
Action: escalate problem defect fixes

Mike:

Please provide status on training tasks per the hard copy I provided last week
Where are we on the Change SOW
Is the incident/request training complete? Can we leverage for UAT?
Progress on problem; did you get with Lou on the problem scenarios?
Coach communication - sent out yet? Dependent in MK completing coach list???
Got FP incident & request training material (significantly improved), sent out to Dawn & David
Working on training aid (socializing and finalizing design)
Meeting with Lou and Paul and Ian to finalize what we want on the change training
Illness (Mike has a cold)
Coach communication done, waiting for final list
Has not received problem scenarios

Barbara:

DSP billing; assignment group, contract, DSP team work, mtg with Jeff to discuss
Do we need request type of "DSP Visit" - impact to

Chloe:

Follow up with FP on new call requirements -
Revisit decision on ESS?
Add requirements, communicate to FP re: self service page - what to hide from itil users
Email intake - can we compartmentalize email intake per group going live?
Deployment meeting - start spreadsheet on SharePoint?
Sent final assignment units and assignees to Bill to include on Monday's clone
Send out commuication to process owners for UAT
Send out commuication to general folks for UAT
New call completed
Decision not to include ESS to clients
Chloe to log decision on ESS
Tomorrow - meet with Roseann on MS Project
Email intake addresses - we cannot put email addresses into the system until we go live
- Bill is putting together alias' to help test
Chloe scheduled meeting - for one list of things we have have to do for deployment, including DJ

Bill:

Add list of deployment tasks to spreadsheet
Do we have to change email alias' the Tuesday night before we go live for each group?

Roseann will connect w/ testing staff and process owners to back fill for Jeff
Tech team will review defects list and requirements as well
Everyone needs to look at and provide feedback for the schedule options sent by Roseann