AGENDA
- Discuss issues (if any) from the last release
- Review the current work stream
- Discuss any new work to be added to the work stream
- Discuss defect 436 (Incident/Problem/Change: When a Change or Problem is created from an Incident there is no Change Owner/Change Owner Group saved in the ticket) and the issues with blank historical data.
- Discuss prioritization of work stream
- Discuss Action Items for next release(s)
ROLL CALL
Name |
Representing |
Attended |
Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari |
ServiceNow QA |
|
N/A |
Boeher, Cheryl |
Problem Process |
|
|
Chavira, Ricardo |
Service Catalog/Request Process |
|
|
Ortale, Dorothy |
Knowledge Process |
|
None |
Kovacs, Mark |
Incident Process |
|
|
Smith, Rick |
Metrics/CSI Process |
|
|
Tiseo, Lou |
Change Process |
|
|
Turnbull, Chloe |
ServiceNow BA |
|
|
Valdes, Julio |
Configuration Management Process |
|
Tim N. |
West, William |
ServiceNow DEV |
|
|
Costantino, Christine |
START Replacement Project Manager |
|
N/A |
Nichols, Tim |
CMDB Project Manager |
|
|
MEETING NOTES
DISCUSSION
- Release did not go as planned this weekend. There was a communication issue with the release. It will go this coming Friday (7/19).
- Discuss defect 436 (Incident/Problem/Change: When a Change or Problem is created from an Incident there is no Change Owner/Change Owner Group saved in the ticket) and the issues with blank historical data.
- This is already in test.
PRIORITIZED ITEMS AFTER MEETING
Priority |
Item # |
Description |
Process Owner |
Process Owner |
Dev Team |
Final Approval |
In Development |
In Test |
Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
1 |
R-X |
CMDB Release 3 & 4 Work |
|
|
|
|
X |
|
7/19/2013, (R3) 8/2/2013 (R4) |
2 |
R-X |
START Replacement |
|
|
|
|
X |
|
9/27/2013 |
3 |
R-821 |
Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
X |
|
|
|
|
|
|
4 |
R-715 |
General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
|
5/6/2013 |
|
5/6/2013 |
|
X |
7/19/2013 |
5 |
R-630 |
Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. |
X |
|
|
|
|
|
|
6 |
R-897 |
New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
|
5/6/2013 |
|
5/6/2013 |
X |
|
|
7 |
R-901 |
Allow Request forms to be visible and fill-able by persons outside Yale |
X |
|
|
|
|
|
|
8 |
R-813 |
Allow clients to request assistance online via chat |
|
5/31/2013 |
|
|
X |
|
|
9 |
R-767 |
Implement New Ticket Feature in the DEV or TEST instance |
|
5/31/2013 |
X |
|
|
|
|
10 |
R-896 |
Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) |
X |
|
|
|
|
|
|
11 |
R-902 |
Cheryl Boeher needs ability to edit Problems after they are closed |
X |
|
|
|
|
|
|
CURRENT RESOURCE ALLOCATION
- Chloe: 100% on RTS; work on START Replacement or CMDB as needed
- Hari: 50% on START Replacement; 25% on CMDB; 25% on RTS (100% allocation to Service Management, can be adjusted between projects and RTS work as needed)
- Bill: 90% on CMDB; 10% on RTS
- Dave: 50% on START Replacement, 50% Non-ServiceNow Work
OUTSTANDING ACTION ITEMS
- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- Ricardo and Christine to gather requirements and use cases for E-901 (from 5/29)
- Hari to make estimate on length of time it will take to do testing for open items on the list. Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
- All Process Owners review their items on the defect/enhancement list for items that can be removed (from 7/1)
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
.