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Program Committee Agenda:

  1. New CAB structure and members.  Next Steps? - Paul or Lou
  2. CMDB Launch and Proposed Approach - Ade
  3. Bomgar Integration - Ade
  4. START Replacement and dependencies on R12 Upgrade - Ade
  5. CSI Status - Rick or Ricardo
  6. Release Management
  7. New Staffing and ITSM Roles:
    1. Mark Kovacs - Incident Manager as the new Service Desk Director
    2. Dawn Colonese - Now in Change Management as a Service Introduction Specialist
    3. Problem Manager is coupled with new Problem/Situation Manager role in CTS
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