Program Committee Agenda:
1. New CAB structure and members. Next Steps? - Paul or Lou
Karen Polhemus recommended one on one conversations. Susan Kelley advised this was not necessary for her staff. Today was new CAB meeting. All new members were asked to attend 50% attendance. Lou introduced everyone, talked about the make-up. Charlie or Lou will notify specific individuals if they need to attend the CAB. The dedicated individual from the representative unit is the point for most changes.
2. CMDB Launch and Proposed Approach - Ade
3. Bomgar Integration - Ade
4. START Replacement and dependencies on R12 Upgrade - Ade
5. CSI Status - Rick or Ricardo
6. Release Management
7. New Staffing and ITSM Roles:
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- Mark Kovacs - Incident Manager as the new Service Desk Director
- Dawn Colonese - Now in Change Management as a Service Introduction Specialist
- Problem Manager is coupled with new Problem/Situation Manager role in CTS