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Abstract

There is a need to extract KB data to feed Drupal versions of How-To and Status pages.

Specification

https://docs.google.com/spreadsheet/ccc?key=0AokhQhmfxtzrdGY4Mi01dHRGQmFjaEtvTTNmbnNsa2c#gid=2

Field Mappings

How-To

Spec Name

XPath

Title

/xml/kb_knowledge/short_description

Unique ID

/xml/kb_knowledge/number

Body

/xml/kb_knowledge/text

Summary

/xml/kb_knowledge/intro_text

Author

/xml/kb_knowledge/author@display_value

Last updated

/xml/kb_knowledge/???

Site wide tag

/xml/kb_knowledge/u_web_taxonomy_txt

Category (primary)

//u_primary_web_category

Category (secondary)

//u_secondary_web_category

Status/News

Feed URLs

System Status (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true
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