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Summary

This release is the Berlin upgrade (major revision) with related fixes.

Progression

Status

Activity

Description

Duration

(tick)

Identify release date

see Release Calendar

minutes

(tick)

Schedule cloning

clone from prd to: pre, trn, and tst for after release; https://hi.service-now.com/

minutes

(tick)

Schedule code review

this should happen after initial handover and before release

minutes

(tick)

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

(tick)

Start release document

Copy from template ServiceNow Release YYYY-MM-DD

minutes

(tick)

Requirements freeze

Curate, then freeze requirements, providing estimates for each using estimator spreadsheet or equivalent

hours

(tick)

Build phase work

Begin work in dev

days

(tick)

Unit tests

Ensure all pushed to tst & unit tested

hours

(tick)

Initial code freeze

Hand over initial requirements list for functional & QA validation in tst

minutes

(tick)

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

(tick)

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

(tick)

Finalize release

Identify changes & updates that are going/not going. Push to (tst).

hours

(tick)

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in (tst)

minutes

 

Go/no-go

Decide to push to production.

minutes

 

Production deployment

Push to prd.

hours

 

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

 

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

 

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours

Change Control

CHG0005060

Release Notes

https://yale.service-now.com/kb_view.do?sysparm_article=KB0000066

Documentation

Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links.

Requirements/Defects

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Approved Updates

Update Set (Original Names)

Description

Manual Updates
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