Verify the issue is on all instances.
Verify that the issue is not related to your current location. Message individuals who are outside of central IT buildings to verify their access.
Create a ServiceNow Case
Navigate to support.servicenow.com
Limited to Amanda Patterson, Christina Lago, Sarah Beardsley and Glenn Hasiotis.
Click Create Case
Select Outage as the option.
Select instances impacted.
Add any other users who need to be notified on the watchlist.
OR call ServiceNow at 1 866 709 5932
Refresh the support portal periodically. ServiceNow will post a banner announcement when the issue is widespread.
ServiceNow should provide timely updates and an ETA on status updates.
Once the instance is back up, create incident and outage. Follow MIM process.
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