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Error Messages

CodeError Message

change.security.error.netid.required.

NetID is required.
change.security.error.netid.notfoundWe could not find your NetID in our system. Re-enter your NetID and try again.
change.security.error.netid.notactive

The NetID {0} has not yet been activated, or has been deactivated.

change.security.error.login.failure

The NetID {0} does not exist, has not yet been activated, or, has been deactivated.

change.security.error.email_addresses.required

Please type the same email address in both address fields.

change.security.error.valid_email_address.required

The email address you entered is not a properly formatted email address.

change.security.error.send_email_failure

A system error occurred while attempting to send the notification email to {0}.

change.security.error.security_question.required

You must select 5 security questions.

change.security.error.security_answer.required

You must provide an answer for each security question selected.

change.security.error.security_questions.nonunique

You must select and answer 5 different security questions.

change.security.error.reset_security.failure

A system error has occurred.  Please try again later.  If the problem persists, contact your help desk.  The password was not reset.


Update NetID Security Information - Locked

UX Comments
  • When the user wants to update their security information they can edit their recovery email and all 5 of their security questions.
  • Before they hit the change button, the text fields are locked.

Update NetID Security Information - Unlocked

UX Comments
  • Once the fields are unlocked, the user can edit their questions and answers.
    • The question are pre-created questions that the user can select from a drop-down menu.
    • The user can fill out their answers through the text field associated with that question.
  • When the user hits submit (pending there are no errors) they are taken back to the initial screen where the questions and answers are locked.

Update NetID Security Information - Error

UX Comments


  • Yale Component Library text field error indications.
  • Error Message
    • Yale Email - "Your Yale email cannot be your personal email. Enter a non-Yale email as your personal email."
    • Empty Field - "You must enter an email as your recovery email."
    • Empty answer - "You need to answer all 5 questions."

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