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ServiceNow Module work

My Services page (its-dev)

  1. Remove boxes and content:  "Accounts & Access," "Email & Calendaring," and "On-Boarding" - Done 10/11 (CC & Broggi)
  2. Change "Cellular Phones" to "Mobile Devices" - Done 10/11 (CC & Broggi)
  3. Remove "(Linux only)" and "(new installations only)" - Done 10/11 (CC & Broggi)
  4. Change "Central Backup" to "Backup Service" - Done 10/11 (CC & Broggi)
  5. Add "Need Help" block to right column - Done 10/11 (CC & Broggi)
  6. Fix lightbox so that all forms fit without scrolling.

My Requests page (in SN module, localhost)

  1. Change column labels: change "Date" to "Opened," change "Name" to "Requested for," remove the number signs after "Item" - Done 10/10 (CC & Broggi)
  2. Move column "Item" to the far right so that it's the last column - Done 10/10 (CC & Broggi)
  3. Fix data pull and change display of "Requested for" column data to <last name, first name>.
  4. Add sorting functionality to each column.

My Approvals page (in SN module, localhost)

  1. Change column labels: change "Requestor" to "Requested for," change "State" to "Status" - Done 10/10 (CC & Broggi)
  2. Change display of "Requested for" column data to <last name, first name>.
  3. Add a column for Department - label and make the third column from the left. - Done 10/10 (CC & Broggi)
  4. Add data pull from ServiceNow for Department (name or org code).
  5. Move "Request" column to the far left so that it's the last column. - Done 10/10 (CC & Broggi)
  6. Add a column for Description (label); fit between "Department" column and "Status column. - Done 10/10 (CC & Broggi).
  7. Add data pull from ServiceNow for Description.
  8. Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required."
  9. Add sorting functionality to each column

My Incidents (in SN module, localhost)

  1. Change column label "Date" to "Opened" - Done 10/11 (CC & Broggi)
  2. Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old.
  3. Change column labels: change "State" to "Status," "Incident ###" to "Incident" - Done 10/11 (CC & Broggi)
  4. Add sorting functionality to each column

My Reports (in SN module, localhost)

  • Create page to look like Requests
  • Pull all Requests by department (from launch through present date)

Lightbox

  1. Clicking outside the form (in the dark grey area) should not make the form disappear. The box should only close on submit of the form or by using the X in the upper right. - Done 10/11 (CC & Broggi)
  2. The first time a user clicks on a link from the My Services homepage, the form does not load. It only loads the second time. This needs to be fixed so that the forms always load the first time.

Service Pages (its-dev)

  1. Add Order button & modify language under "How to get it?" to direct to new forms, not START
    1. Pagers (http://its-dev.yale.edu/services/phones-and-cable-tv/pagers) - Done by Bob Liu
    2. Mobile Devices
      1. Main page (http://its-dev.yale.edu/services/phones-and-cable-tv/mobile-devices)- Done by Bob Liu
      2. Blackberry page (http://its-dev.yale.edu/services/computer-and-device-support/mobile-devices/blackberry)
      3. iPhone page (http://its-dev.yale.edu/services/phones-and-cable-tv/mobile-devices/iphone)
      4. Yale Program for Mobile Devices (http://its-dev.yale.edu/services/computer-and-device-support/mobile-devices/yale-program-mobile-phones)
    3. Telephone Services
      1. Desk phones (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones)

      2. Integrated Digital Voice Recorder (IDVR) (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/integrated-digital-voice-recorder-idvr)

      3. Long Distance (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/long-distance)

      4. Telephone Sets & Lines (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/telephone-sets-and-lines)

      5. YaleLINK (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/yalelink)

      6. Answering Service (http://its-dev.yale.edu/services/phones-and-cable-tv/answering-service)

    4. Back-up Service (http://its-dev.yale.edu/services/backing-storage-and-servers/storage-options/its-backup-service)
    5. Ethernet / Yale Network (http://its-dev.yale.edu/services/wifi-and-networks/yale-network)

 

 

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