General Info

Regularly scheduled weekly status for START replacement

Call-In Info

1. Dial 6-5777, (203) 436-5777 or (855) 925-3266.
2. Enter Meeting ID 60612 and #.
3. Speak your name, then enter #.

Roll Call

Agenda

Please come to the meeting on time & prepared

1. Team Members
   1. What did you do last week?
   2. What are you doing this week?
   3. What obstacles are slowing/stopping progress?
2. Do we have any issues or risks to discuss with the ITSM program committee?
3. Other issues / concerns?

Discussion

* We began the meeting wit the introduction of Roger Kennedy as the new portfolio manager for Management services. The START replacement project is part of his portfolio and as such he will be attending our weekly meetings.

Christine:

• Done:
  • Attended the BOLT/OG presentation
  • Met with Liz Famodimu re: Security Design Review
  • Reviewed Infrastructure Build Plan with David
  • Updated monthly resource cost report for February
  • Emailed Jason Schuff re: a replacement for Vamshi

• Current: 
  • Updating and adding to work plan
  • TOC presentation and change request form
  • Finalizing deliverables for Planning and Analyze gate - will task team members to pitch in as appropriate.

Wendy & Kathleen:

• Done:
  • Presentation to BOLT/OG last Thursday.
  • Wendy sent a follow-up email to the BOLT/OG members with summary of key themes regarding financial approval workflow, FAQs – answers to the questions they posed, START Replacement request inventory, copy of the slide presentation
  • Met with Kesha re: org impact analysis - will bring a copy next week.
• Current:
  • Finalizing the org impact analysis.
  • Inventory of email and calendaring services - finalizing inventory and processes this week with email team. Kathleen is currently on vacation.
  • Working with Janet Jeddry re: notification text for financial approval process.
  • Will schedule a follow-up meeting with Julie Grant re: financial approval process

Kesha:

• Done:
  • Changes to financial approval use cases per BOLT.
  • Worked with David re: design for change flow for pagers
• Current:
  • Will send financial approval process to Christine and David for review.
  • Pagers use cases - need to look at change PTAEO - separate change into different work flows.
• Next:
  • Either Telephone sets and lines or Ethernet request use cases
  • Kesha will review the uses cases for telecom services with Jeff as they are completed

Barbara:

• Done: Met with Brad, Matt, and Josh - deep dive re: people lists, fulfillment ex. to-be process for SciQuest access request model. (Josh will schedule a meeting with the technical folks from IAM with David and Bill re: how to work on the hand-off between requests and IAM provisioning, etc.)
• Current:
  • Meeting with campus backup, questions from Kesha
  • Answer NetID questions for Kesha

David:

• Done: Sent work to Fruition re: separating PTAEO field into separate boxes.
• Current:
  • Finish Visio for Pagers
  • Completing data loader - Ops Manager testers need to work on this (who?)
  • Splitting requests from incidents in ESS
  • David and Kesha to review fixed bug in Lead Admin / Ops Manager data load
  • David will send the financial approval info to Fruition

Bob:

• Done: Wireframes - these are on Sharepoint. Passed around
• Current:  Working with David re: CSS of ESS and XML feed data
• Next: Creating prototypes based on wireframes

Liz:

• Great job on the BOLT/OG presentation
• Roles meeting will be cancelled this week. Liz will meet with "roles committee" re: blessing Yale affiliation categories, etc.

Issues/Concerns:

• Generate NetID PIN Request: Christine and Kesha met with Rod, Matt and Josh with IAM last week.
• Showing completed (resolved/closed) tickets in ESS: Bob and Christine expressed the need for completed requests to display in ESS - as START does now. David captured this as a requirement - specifically: limit closed to last 30 days.
• Risk: Vamshi has left Yale and so we don't know yet who will take his place on the project and how much ServiceNow experience this new test lead will have.

Past Meetings