2013-05-06 - Process Owners Operational

AGENDA

1. Discuss issues (if any) from the last release
2. Review the current work stream
3. Discuss any new work to be added to the work stream
4. Discuss prioritization of work stream
5. Discuss Action Items for next release(s)

ROLL CALL

MEETING NOTES

DISCUSSION

1. Discussion items

PRIORITIZED ITEMS AFTER MEETING

1. E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
   1. STATUS:  I believe these requirements are complete and signed off by everyone
2. E-821 - Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.
   1. STATUS:  Requirements/process work to start up again soon.
3. E-798 - Incident - Implement customer satisfaction survey for Incident module
   1. STATUS:  Requirements have been approved by Jim and committee and Chloe.  Awaiting acceptance of requirements from Bill and Hari.
4. E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
   1. STATUS:  Requirements approved by everyone I believe
5. E-630 - Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.
   1. STATUS:  Requirements gathering needs to begin for this process. Dorothy to work with teams to develop these requirements.

OUTSTANDING ACTION ITEMS

1. Bill/Chloe to create Enhancement Request form in ServieNow and work out underlying process (from 4/22/13)
2. Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
3. DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
   1. https://yale.box.com/s/00ndty4qhdlwdpz15rvy