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Target release

New York - Patch 2 https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/quality/newyork-patch-2.html4


Platform OwnerDeanna Burns (Unlicensed)
Document statusWork In Progress
SN Discovery SMEAllena Kendrick (Unlicensed)
Business AnalystVandana Bansal
CMDB ManagerChristopher Abbott (Unlicensed)
SN CMDB LeadVimalpriya Kothandapani (Unlicensed)
PMDavid Swanson (Unlicensed)
Service ManagementChristina Lago (Unlicensed)



Important fixes in New York

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


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Discovery
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Problem

...

Short descriptionDescriptionSteps to reproduce

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List v2

PRB570571

KB0522575

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  1. Log in to a base system where this issue is occurring.
  2. Add the same set of roles to two different users.

    For more information, see the product documentation topic Assign a role to a user.

  3. As User A, configure the list layout.

    For more information, see the product documentation topic Configure the list layout.

  4. As User B, navigate to the same list.

Notice that the list layout is personalized by User A. Also notice that Reset to Column Defaults only appears when that user has already personalized the list.

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Import / Export

PRB1331240

KB0743756

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Refer to the listed Known Error KB article for details.

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Email

PRB1321771

KB0722879

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  1. Define an Email Client Template with the following values:
    • Table: incident
    • Any one of To, Cc, Bcc, Reply to, From (London and Kingston) fields:
      javascript: (function() { 
return 'test.user@example.com';
}());
  2. Open the Email Client from an active incident.

    An error message 'Invalid function definition' is displayed.

  3. Alternately, add the following script to the To, Cc, Bcc, Reply to, From fields:
    javascript: gs.getProperty('glide.email.username');

Notice that no values are populated.

Transaction and Session Management

PRB1319553

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  • Requests are not processed, causing the UI unusable.
  • Many exception messages in the logs, such as EOF, IOConnectionTimeout, CloseChannelException, or Broken Pipe.
  • Perform a heap dump and inspect the LimitLatch object to see the count value. If it's 10,000, the issue is occurring.
  • Inspect the xmlstatsduration on BigData. If the value is high for a long time and the histogram looks like a solid rectangular block, it represents a high response time.
  • A large number of requests and response objects hold the majority of heap memory.

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Service Catalog

PRB1335246

KB0748703

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Discovery

PRB1290818

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PRB1343838

This PRB fix addresses a New York Patch 3 issue where Cloud Discovery would fail when the Discovery plugin is not activated

Discovery

PRB1364492

After clicking 'Discover now' on any discovery schedule, the page keeps loading and the discovery does not start
  1. Navigate to Service Account and create a service account.
  2. Click Discover Datacenters.
  3. Click Create discover schedule.
  4. Follow the steps to create the discovery schedule.
  5. Click Finish.
  6. Navigate to the discovery_schedule page.
  7. Navigate to the schedule you just created.
  8. Click Discover now.

Notice that the discovery does not start and the pop-up window keeps loading. In the console, the following error appears: 'Script: DiscoveryAjax not found in scope: global, and HTTP Processor class not found: com.glide. processors.xmlhttp.DiscoveryAjax: no thrown error'.

Note: Only Cloud Management Core and Cloud Management are activated here.

Discovery

PRB1365469

KB0780957

Errors occur for Horizontal DiscoveryResult Handler.update DeviceHistory() when the CI does not have the name and the ip_address populated

Refer to the listed KB article for details.

Discovery

PRB1366194

Patterns SSH sudo command using CyberArk with no credential ID failsFor the SSH credential saved on CyberArk, if users do not use the credential ID for the credential defined on the instance, when using patterns:
  • Any non-sudo command step works fine. It falls back to the target IP address and the result is returned.
  • Any sudo command step fails.

Discovery

PRB1367623

KB0782858

The Windows OS - Desktops pattern sensor fails with the error 'Cannot deserialize object'

Refer to the listed KB article for details.


Import / ExportList v2EmailTransaction and Session ManagementService CatalogInstance Automation
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Problem FixedShort descriptionDescriptionSteps to reproduce
























Service Catalog

PRB1325867

KB0728538

Unable to update catalog tasks if the 'Email' or 'URL' type variables are present in the variable editor

Refer to the listed Known Error KB article for details.

Email

PRB1329356

KB0744354

SLAs are not attached automatically when an email comes in and a ticket is createdThe task_sla is not attached when a task is created from an inbound action even though the start condition matched the SLA definition. It only gets attached when an update is made on the task.

Refer to the listed Known Error KB article for details.

Service Catalog

PRB1321520

KB0723666

Variable with a tree picker attribute doesn't show any results if a reference qualifier is appliedNo values are displayed for a Reference catalog variable when the variable has 'tree_picker=true' attribute.
  1. Create a reference type catalog variable.
    1. Choose the reference as 'Category [sc_category]'.
    2. Reference Qualifier: Simple
    3. Reference Qualifier Condition: 'Active' 'is' 'True'.
  2. Set the variable attribute 'tree_picker=true'.
  3. Submit the variable.
  4. Click Try It for the catalog item.
  5. Click the magnifying icon for the variable.

The pop-up does not show any results.

Email

PRB1327655

KB0746840

Quick messages do not render accurately in the email client templateQuick messages do not render accurately in the email client template. The <div> tags are inserted around the new line characters.
  1. Create a table in a quick message that has two rows and one column.
  2. In the first row, type Thank you for replying to this email. in one line and We will get back to you soon enough. in another line.
  3. In the second row, type Regards, in one line followed by the name of the agent in another line.
  4. Open an existing case record or create a case.
  5. Click the Email button in the upper right tab of the case form.
  6. Select the quick message you just created.

Notice that the rendering is incorrect as the <div> tags are incorrectly added in the email.


DiscoveryFixes


PRB1348201

KB0754325

Network Switch pattern fails on Cisco Catalyst 3750 using SNMPv3 AES 256The discovery of Cisco switches does not consider SNMPv3 when using AES 256 with Network Switch pattern.

Refer to the listed Known Error KB article for details.



DiscoveryFixes

Discovery

PRB1322217

The vCenter event collector does not update the status if there is an issue between the MID and the vCenter (and the MID is still up)
  1. Set up a vCenter event collector for a specific MID to connect to a vCenter and start the collector.
  2. Perform an activity that will cause the MID to disconnect from the vCenter without shutting down the MID Server, for example, shut down the vCenter server, kill the event collector thread.

Notice that while the MID is trying to be reconnected to the vCenter, the event collector still shows 'Started'.


DiscoveryFixes

Discovery

PRB1353490

The Discovery sensor getCMDBCI() returning null could have bad downstream implicationsThe Discovery sensor getCMDBCI() is returning null, which causes insufficient queries.

DiscoveryFixes

Discovery

PRB1353753

The age set for the table discovery_ cloud_temp_results needs to be reduced


CMDB Fixes

Configuration Management Database (CMDB)

PRB1349901

The baseline shows more changes than it shouldThe CMDB baseline difference list shows more changes than it should.

CMDB Fixes

Configuration Management Database (CMDB)

PRB1353640

Slow network adapter queries

Open Questions

QuestionAnswerDate Answered

Out of Scope