...
- Reviewed release notes from Friday's (5/3/2013) release. No issues have been reported.
- Process Documents can be found here https://yale.box.com/s/petqgexpqg05npm6fma6
- Reviewed outstanding prioritization list. Added three items to the priority list (Items 6 - 8). Original prioritization remained the same, just new items were added to the bottom of the list. See below for the new prioritization.
- Going forward prioritization list will have columns to easily tell status of where in the item sits in the requirements/development/release process.
- The E-810 is in development.
- E-798 and E-715 are both signed off and ready for development.
- E-821 and E-630 are both in requirements gathering stages.
- Post meeting research RE Item E-902:
- Requirements review show that there was no requirement to allow Problem Manager to reopen Problems or Tasks. There was, however a requirement (173) stating "Make problem and tasks read-only once they are closed."
PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release | ||
---|---|---|---|---|---|---|---|---|---|---|---|
1 | E-810 | Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept |
| 5/6/2013 |
| 5/6/2013 | X |
|
| ||
2 | E-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
|
|
|
|
|
| ||
3 | E-798 | Implement customer satisfaction survey for Incident module |
| 5/6/2013 |
| 5/6/2013 | X |
| 6/28/2013 | ||
4 | E-715 | General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
| 5/6/2013 |
| 5/6/2013 | X |
|
| ||
5 | E-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
|
|
|
|
|
| ||
6 | E-897 |
| New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
|
| 5/6/2013 | X |
|
|
7 |
|
| E-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
|
|
|
|
|
|
8 |
|
| E-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
|
|
|
|
|
|
OUTSTANDING ACTION ITEMS
- IN PROGRESS - Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
- Mark to schedule meeting with Chloe to review the Incident enhancement requests
- DONE - Chloe to add a status matrix to the prioritized items list
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
...