Common Business Case
These integrations fulfills a scenario where there is one group of stakeholders for a particular ticket that uses ServiceNow and another group that uses Jira. Common example: the Jira group creates a ticket that they know will be a ServiceNow incident worked and viewed by others. Once the ticket is created in Jira, a corresponding incident can be created on ServiceNow. Comments, fields, and statuses can be exchanged between the two systems.
Integration Requests:
| Jira Legacy |
|---|
| server | System JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| maximumIssues | 20 |
|---|
| jqlQuery | labels = jira-sn ORDER BY updated DESC |
|---|
| serverId | 0ff96486-f711-332c-a18e-be3fd600929c |
|---|
|
Mapping and Instruction documentations:
| Child pages (Children Display) |
|---|