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Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA |
|
|
Boeher, Cheryl | Problem Process |
| |
Chavira, Ricardo | Service Catalog/Request Process |
| |
Ortale, Dorothy | Knowledge Process |
| |
Kovacs, Mark | Incident Process |
|
|
Smith, Rick | Metrics/CSI Process |
| |
Tiseo, Lou | Change Process |
| None |
Turnbull, Chloe | ServiceNow Team Lead |
|
|
Valdes, Julio | Configuration Management Process |
| Tim Nichols |
Backeberg, David | ServiceNow DEV |
| |
Costantino, Christine | START Replacement Project Manager |
| N/A |
Nichols, Tim | CMDB Project Manager |
|
|
Adams, Roseann | ITSM Director |
| N/A |
Sonson, Soren | ITSM Technical Program Manager/Request Process |
|
|
MEETING NOTES
DISCUSSION
- We had an issue with TEST and DEV where standard users were unable to create tickets. This issue was fixed at 11:00 am this morning. The tech team will have an offline meeting to discuss further testing of this.
- Soren is working on getting a position posted within the ITSM Team to replace Bill West. She is hoping to get the position posted this week. This position will report to Soren.
- We will also look into the number of hours we are using vendor(s) and see if we can use them to move our work forward.
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RTS PRIORITIES AND STAFFING PERCENTAGES
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