General Info

Scheduled for every 3 weeks other week to discuss the START replacement project.

Call-In Info:

1. Dial 6-5777, (203) 436-5777 or (855) 925-3266. 
2. Enter Meeting ID: 60612 and #.
3. Speak your name, then enter #.

Roll Call

Agenda

Please come to the meeting on time & prepared

1. Introductions
2. Project Updates
3. Project Milestones
4. Project Financials
5. Risks / Issues
6. Discussion
7. Next Steps

Slide Deck

START_update_11June201326July2013.pptx

Discussion

Introductions

• Karen is transitioning out of the project now that Adriene is back from medical leave.

Project Updates

• Communications – 4 Focus Groups complete, 1 added for 6/18
• ITS Website UI – easier to manipulate with CSS, mobile-friendly
• FY14 Carryover ($137K) – Recalculating remaining work effort to update resource plan and funding needed. ROC review TBD.
• ESS update releases 6/14 & 6/21 (new incident form)
• Telecom, Ethernet, Financial Approval, PTAEO = 90% complete
• Backup, Email, People Lists, Access requests (XTRAIN) = Design in progress

Project Milestones

• 6/14 - ESS updates
• 6/30 - Telecom, Ethernet, Back-up, Email requests
• 7/15 - Access requests
• 8/31 - Training begins
• 9/27 - Deployment

Project Financials

Risks/Issues

• XTRAIN – Need resources to analyze each training class individually, create Solution Design processes.
• People Lists – Need resources to create Solution Design for API needed to connect ServiceNow to Oracle. Originally part of IAM project portfolio.

Concerns

• Ronn wants to know what the schedule is for IAM's Sailpoint releases as it related to NetAdmin and Client Accounts.Telecom & IT Requests (Pagers, Telephone services, Mobile devices, Ethernet connection, Central campus backup) 
• Email & NetID PINs (YaleConnect, Email alias, NetID PINs)
  • Impact for Client Accts - Sept. release would require manual work (Avg. 450 requests/month) - Unacceptable.
  • Automation will become available with IAM solution (Release 1 ~FY14 Q3).
• Access Requests & Training (Analysis & Design) Oracle – move training to TMS, decommission XTRAIN, SciQuest, Xpress Shipping. Some manual work today will be included in new request process. Process Owners to review training requirements
• People Lists (Analysis & Design phase) - Originally part of IAM project portfolio, solution not ready. Building with Oracle until IAM solution is ready.
• START Replacement Training - Just-in-time, to coincide with release(s). To take place 4 weeks prior for big bang release

Project Milestones

• Sept. - Telecom & IT requests built
• Sept 30 - Original START release date
• Oct. - Access requests (XTRAIN) & People Lists built?
• 4 weeks before release - Training
• ~FY14 Q3 (TBD) - IAM Release 1 & START Release for YaleConnect, Email alias, NetID PINs, full START service catalog?

Risks / Issues

• New process for Access requests & Training will not be ready for Sept.
• New process for People Lists will not be ready for Sept.
• Email & NetID PIN Automation will not be ready for Sept.
• Oracle Upgrade planned for Sept 21. We are currently testing START against patch (in a patched environment) and will be completed Aug. 2.

Discussion

• Modify deployment approach: phased releases vs. big bang release?
  • Sept – ITS services: pagers, telephone services, mobile devices, central campus backup, ethernet
  • If phased approach, there may be opportunities to include other Access requests such as YBT, IRES.

• IAM
  • Enterprise Directory delivery in December 2013
  • NetAdmin functions related to YaleConnect, E-mail alias, Netid PINS delivery sometime around March 2014

Next Steps / Action Items

• Meeting with IAM re: Access provisioning - Liz
• IAM roadmap of deliverables - Liz
• Integrated view of START & IAM projects - Liz & Christine
• Move ROC presentation to 8/15 - Christine
• Presentation to the Operating Group will be postponed - Wendy
• Meeting with Process Owners to review access & training policies - Nancy
• Next Steering Committee meeting (8/7) - Present recommended path for releases - Christine

Past Meetings

...