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1. Can a 'request' expose the CI to provide more focus? It was suggested that this functionality already exists under 'incident' ‘incident’ help.
2. There needs to be a validation process of the Application relationships with the business.
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1. Currently, when a ticket is 'on hold' ‘on hold’ an email gets sent to the client. It was agreed that if we change the CI then the client does not get notified.