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1) add new device / service
2) change device / service
3) delete service / device== h1.

Add new device / service

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we should use requirement 46 for this

Fields to collect from user

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• user currently logged into ServiceNow (this is obviously implicit in the form)

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• 2 ptaeos
  • ptaeo for one-time costs
  • ptaeo for recurring monthly charges

Change device / service

this should be a new requirement

Fields to collect from user

• phone number for existing service

• plus all the same fields as add service / device

Delete device / service

this should be a new requirement

Fields to collect from user

• user currently logged into ServiceNow (this is obviously implicit in the form)
• phone number for existing service
• person who will be using the service / receiving the mobile device (this is a reference form to lookup in SN; common throughout the system; default it to the person currently logged in)