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| Name | Consultative |
| Statement | Standards should be developed in consultation/collaboration with those who deliver the service and, where possible, representatives of the customers who avail of them (e.g. focus groups) |
| Rationale | Developing standards in conjunction with the consumers of the standards will drive adoption and will no doubt be much improved by the insight of the consumers. |
| Implications | A successful collaboration or partnership collaboration or partnership also needs to be approached systematically. There needs to be a basic agreement about the purpose of the collaboration, what the organization will try to achieve together, mutual expectations and the principles or values by which the partners will operate. |
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