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- Update the workflow generated request item to reflect the short description and description that the requester entered
- Don't automatically generate a catalog task
- Require that at least one task be created and closed in order for the item and request to be considered complete
- Assignment group would need to be set at the item level
Proposed workflow
Other Considerations
- Additionally training will be needed
- How to report
- We need to look at how these will show up in the work queues
- Does this fit into the ITIL framework?