...
Susan West reviewed the Technology Satisfaction Survey with the group. Jeff indicated that he would like more point of delivery (pod) survey data on a more regular basis for support. We discussed the followup to questions when the response is dissatisfied. We changed "Somewhat Satisfied/Dissatisfied" to Satisfied and Dissatisfied directly.
Email/Calendar
Wired/Wireless network
VPN
Cell Service
Backup
AV/Service for classroom or meetings
Web video and audio services - to modify and include a drop down of the service needed
ITS Help and Support
Help Desk (how often/how important) Hours, How knowledgable, My Tickets.
The DSP, FASIT, Library...
Action Items
- Ricardo to publish the list on our wiki and ensure the responsibilities of the service owner are called out as well.
- Rick to parado top 5 services (for incidents) and run the service metric model for our review.
- Susan to send this out to Service Board participants (not post to wiki which is public)
Handouts or Presentation Materials
...