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Meeting | Decisions and Endorsements |
|---|---|
2011 August | Endorsement to begin ITSM program, and implement with ServiceNow as a platform |
2011 Sept | Fruition Partner selected and endorsed as our vendor partner for implementation; Process Owners/Managers named |
2011 Oct | Single Service Operations ITSM function across multiple ITS units (service desk, network ops, datacenter ops, info sec tier 1) |
2011 Dec | Program Roadmap for 2012 endorsed: START replacement, CMDB, Bomgar Integration, build-out testing discipline; support for web site |
2012 Jan | Recommendation to establish Service Management unit in ITS; Recommendation for Knowledge Manager role in ITS |
2012 Mar | Endorsed support model as blended ITS and virtual system administration with Fruition Partner. ITS Support through Production Services |
2012 May Program Roadmap for 2012 endorsed: START replacement, CMDB, Bomgar Integration, build-out testing discipline; support for web site | Endorsed roll out of ServiceNow to IT Partners at no cost to them under current licensing plan |
Endorsed focus team to work with SSG on ITIL/ServiceNow adoption under guidance of Paul DiBello | |
Change Advisory Board - new structure, membership, and authority endorsed; launch CMDB through TOC; launch Bomgar |