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ITSMCoach pulls data via s_csi user. This user actually appears to have some roles which allow it to update tables, so this might be worth looking into as well.
s_csi has 3 roles. csi_readonly.pdf.
Todo
- Determine the frequency in which reports are pulled? Are they deltas only?
- Examine the permissions that this user has, it seems like it has too much power. Specifically itsm_coach_user.
- After looking at this further it appears that it only has read only access to some fields.
- Figure out if the update set was provided by someone, or if it was home-grown.
- Get some access for myself, Dan Franko (Unlicensed)
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