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Jeff Campbell, Jeff Capuano, Ricardo Chavira, Ed , Kairiss, Susan Kelley, Rick Smith, Susan West, Colleen Whelan
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- Service Owners need to specify how they get their customer sat data
- see list of services at http://isa.its.yale.edu/confluence/display/SN/Service+Board\
- Service Owners should update spreadsheet to indicate the Primary and Secondary sources of Customer Service data (Campus-wide Survey; POD Survey; Metics).