...
- 40 hours a month
- Solution Center is one-stop shop
- enhancement requests
- schedule meeting
- view current/past requests
- see communication threads
- requirements/work requests
- view hours utilization & history
- recommend small number of gatekeepers for Solution Center
- we will still have HI access as well
- code review/build review possible
- tickets held on "awaiting customer testing"
- Yale needs to do due diligence on requirements detail
we will have a primary and secondary? availability/turnaround was issue
are there request/response SLAs