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ServiceNow Module work

My Services page

  1. Remove boxes and content:  "Accounts & Access," "Email & Calendaring," and "On-Boarding" - Done 10/11 (CC & Broggi)
  2. Change "Cellular Phones" to "Mobile Devices" - Done 10/11 (CC & Broggi)
  3. Remove "(Linux only)" and "(new installations only)" - Done 10/11 (CC & Broggi)
  4. Change "Central Backup" to "Backup Service" - Done 10/11 (CC & Broggi)

My Requests page

  1. Change column labels: change "Date" to "Opened," change "Name" to "Requested for," remove the number signs after "Item" - Done 10/10 (CC & Broggi)
  2. Move column "Item" to the far right so that it's the last column
  3. Change display of "Requested for" column data to <last name, first name>.
  4. Add sorting functionality to each column 

My Approvals page

  1. Change column labels: change "Requestor" to "Requested for," change "State" to "Status" - Done 10/10 (CC & Broggi)
  2. Change Change display of "Requested for" column data to <last name, first name>.
  3. Add a column for Department (name or org code) - label and data pull from ServiceNow - and make the third column from the left.
  4. Move "Request" column to the far left so that it's the last column. - Done 10/10 (CC & Broggi)
  5. Add a column for Description - label and data pull from ServiceNow - and fit between "Department" column and "Status column. - Label done 10/10 (CC & Broggi).
  6. Add Description data to new column.
  7. Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required."

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