Meeting Date
December 18, 2012
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell (new: Dawn Colonese, David Galassi, Paul Gluhoski)
Attended: Adriene Radcliffe, Ricardo Chavira, Susan West, Jane Livingston, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Stephanie Scungio, Dawn Colonese, David Galassi, John Guidone and guest Jim McKay to discuss the survey and customer satisfaction topic
Agenda
- Review Metrics Model and Metrics from Prior Month - Rick Smith
- Discuss/Validate Service Ownership - Ricardo
- Discuss Survey and Customer Satisfaction part of 360 - Jane and Susan West
- Next steps of services rolling up to portfolio alignment and larger service categories, and how they relate to Strategic Committees
Notes
New members joined today, John Guidone (InfoSec) and David Galassi (Infrastructure), Dawn Colonese (service introduction)
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The DSP, FASIT, Library...
Action Items
- Ricardo to publish the list on our wiki and ensure the responsibilities of the service owner are called out as well.
- Rick to parado top 5 services (for incidents) and run the service metric model for our review.
- Susan to send this out to Service Board participants (not post to wiki which is public)
Handouts or Presentation Materials
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