Page Comparison

Discussion of basic requirements - starting with base url  https://yale.service-now.com/ess

The view in ESS should be customer perspective/facing.  

1. Remove help desk chat link on top right of ESS main screen 
2. Top Nav Bar 
   1. Remove My ApprovalsMy Tickets (Instead of Get Help)Order Things
   2. Keep Knowledge on Nav Bar but have it go to:   its.yale.edu/how-toRemove Order Things
   3. Rename "Get Help" to "My Tickets"
      1. ROUND 2 REQUIREMENT Under "My Tickets" add a link for "Ticket Notification Preferences" - have that link to the "Notification Preferences" which is currently under "My Profile" in the platform view
   4. Remove My Approvals
3. Change out logo - new logo is attached to this document (see attachment link at the top)
4. Nav links on left
   1. http://its.yale.edu/software-and-recommendations/buying-guide
   2. http://its.yale.edu/software-and-recommendations
   3. http://its.yale.edu/services
5. Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
6. Fields to show (see diagram) Short Description, Date Opened, Ticket number
   1. Drill down on ticket - remove left nav "Common Questions" 
   2. Leave Current Issues
   3. Leave My Recent Updates

...