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Discussion of basic requirements - The view in ESS should be customer perspective/facing

  1. Remove help desk chatRemove all top bar nav
  2. Top Nav Bar 
    1. Remove My Approvals
    2. My Tickets (Instead of Get Help)
    3. Remove Knowledge
    4. Remove Order Things
  3. change out logo
  4. Nav links on left (as Jane describes)
  5. Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
  6. Fields to show (see diagram) Short Description, Date Opened, Ticket number
    1. Drill down on ticket - remove left nav "Common Questions" 
    2. Leave Current Issues
    3. Leave My Recent Updates
  7.