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The OOB Excelerator uses category to determine assignment group and not the service.  We need to configure it to do so.

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  1. Add level to Business Services(cmdb_ci_service).
  2. Update client script Category - AG & Level. 
    Change:

    Code Block
    var checkIt = false;
    var checkLevel = 0;
  3. Update Business Service attributes on Form to contain the below:
    tree_picker=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_alias,ref_ac_order_by=u_alias,ref_ac_columns_search=true
  4. Add parent to Business Service form.

Data configuration

Configure business services

We have a 3 level taxonomy.

 

Image Added

Configure categories

On the category set the Applies to: