The OOB Excelerator uses category to determine assignment group and not the service. We need to configure it to do so.
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- Add level to Business Services(cmdb_ci_service).
Update client script Category - AG & Level.
Change:Code Block var checkIt = false; var checkLevel = 0;
- Update Business Service attributes on Form to contain the below:
tree_picker=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_alias,ref_ac_order_by=u_alias,ref_ac_columns_search=true - Add parent to Business Service form.
Data configuration
Configure business services
We have a 3 level taxonomy.
Configure categories
On the category set the Applies to: