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PRIORITIZED ITEMS AFTER MEETING
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
1 | E-810 |
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Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept |
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| 5/6/2013 |
| 5/6/2013 | X |
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2 | E-821 |
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Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
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X |
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3 | E-798 |
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Implement customer satisfaction survey for Incident module |
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| 5/6/2013 |
| 5/6/2013 | X |
| 6/28/2013 | |
4 | E-715 |
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General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
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| 5/6/2013 |
| 5/6/2013 | X |
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5 | E-630 |
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Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. |
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X |
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6 |
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7 |
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8 |
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OUTSTANDING ACTION ITEMS
- Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
- Mark to schedule meeting with Chloe to review the Incident enhancement requests
- Chloe to add a status matrix to the prioritized items list
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
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