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Name

Representing

Attended

Alternate Attendee

Adusumilli, Hari

ServiceNow QA

(tick)

 

Boeher, Cheryl

Problem Process

(tick)

 

Chavira, Ricardo

Service Catalog/Request Process

(tick)

 

Ortale, Dorothy

Knowledge Process

(tick)

 

Kovacs, Mark

Incident Process

(tick)

 

Smith, Rick

Metrics/CSI Process

(tick)

 

Tiseo, Lou

Change Process

(tick)

 

Turnbull, Chloe

ServiceNow BA

(tick)

 

Valdes, Julio

Configuration Management Process

(error)

 

West, William

ServiceNow DEV

(tick)

 

Radcliffe, Adriene

ITSM Program

(error)

 

Costantino, Christine

START Replacement Project Manager

(tick)

 

Nichols, Tim

CMDB Project Manager

(tick)

 

MEETING NOTES

DISCUSSION

  1. Discussion items
  1. Reviewed release notes from Friday's (5/3/2013) release.  No issues have been reported.
  2. Process Documents can be found here https://yale.box.com/s/petqgexpqg05npm6fma6
  3. Reviewed outstanding prioritization list.  Added three items to the priority list (Items 6 - 8).  Original prioritization remained the same, just new items were added to the bottom of the list.  See below for the new prioritization.
  4. Going forward prioritization list will have columns to easily tell status of where in the item sits in the requirements/development/release process.
  5. The E-810 is in development.
  6. E-798 and E-715 are both signed off and ready for development.
  7. E-821 and E-630 are both in requirements gathering stages.

PRIORITIZED ITEMS AFTER MEETING

  1. E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
    1. STATUS:  I believe these requirements are complete and signed off by everyone
  2. E-821 - Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.
    1. STATUS:  Requirements/process work to start up again soon.
  3. E-798 - Incident - Implement customer satisfaction survey for Incident module
    1. STATUS:  Requirements have been approved by Jim and committee and Chloe.  Awaiting acceptance of requirements from Bill and Hari.
  4. E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
    1. STATUS:  Requirements approved by everyone I believe
  5. E-630 - Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.
    1. STATUS:  Requirements gathering needs to begin for this process. Dorothy to work with teams to develop these requirements.

OUTSTANDING ACTION ITEMS

...

  1. Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
  2. Mark to schedule meeting with Chloe to review the Incident enhancement requests
  3. Chloe to add a status matrix to the prioritized items list
  4. DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
    1. https://yale.box.com/s/00ndty4qhdlwdpz15rvy

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