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Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release | ||
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1 | E-810 | Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept |
| 5/6/2013 |
| 5/6/2013 | X |
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2 | E-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
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3 | E-798 | Implement customer satisfaction survey for Incident module |
| 5/6/2013 |
| 5/6/2013 | X |
| 6/28/2013 | ||
4 | E-715 | General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
| 5/6/2013 |
| 5/6/2013 | X |
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5 | E-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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6 |
| E-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
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| 5/6/2013 | X |
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7 |
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| E-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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8 |
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| E-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
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OUTSTANDING ACTION ITEMS
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