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Michael Tullo

Michael Tullo

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Error Messages

CodeError Messageforgot.password.error.netid.required

NetID is required.

forgot.password.error.netid.notfound

We could not find your NetID in our system. Re-enter your NetID and try again.

forgot.password.error.netid.notactive

The NetID {0} has not yet been activated, or has been deactivated.

forgot.password.error.netid.no_questionsNo security questions and answers have been recorded for NetID {0}. Please contact ClientAccounts for assistance in resetting your password.forgot.password.error.new_password.required

Your new password must be entered in BOTH password fields.

forgot.password.error.new_passwords.minimum_length.required

The new password must be at least 8 characters.

forgot.password.error.new_passwords.maximum_length.required

The new password cannot be longer than 127 characters.

forgot.password.error.new_passwords.invalid_characters

The new password cannot contain the characters: < > & \\ , " ' :

forgot.password.error.new_passwords.required_charactersYou must include at least two letters and two additional numbers or punctuation characters in your new passwordforgot.password.error.identical_new_passwords.required

Please type the SAME new password in BOTH password fields.

forgot.password.error.security.answers.required

You must answer both security questions.

forgot.password.error.login.failure

The NetID {0} does not exist, has not yet been activated, or, has been deactivated.

forgot.password.error.send_email_failure

A System error occurred while attempting to send the notification email to {0}.

forgot.password.error.reset_password.failure

A system error has occurred.  Please try again later.  If the problem persists, contact your help desk.  The password was not reset.

forgot.password.error.AD_password.failure

he NetID password was updated, but an error occurred when updating the Active Directory password. Please use the Change Password process again later to synchronize both passwords.

forgot.password.error.account.locked

This NetID is currently locked. Please contact your Help Desk or User Accounts for assistance. 

forgot.password.error.security_answer.required

You must correctly answer the security question.

forgot.password.error.account.failure

A system error occurred while resetting the NetID password. The password was not reset.Please try again later.

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Forgot Password - Enter NetID


UX Comments
  • When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 


Forgot Password - Enter NetID Error



UX Comments
  • When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 
  • Error Message
    • "We could not find your NetID in our system. Re-enter your NetID and try again."



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Forgot Password - Security Questions + New Password




UX Comments

In the original NetID management "Forgot Password" function, answering your security questions and creating your new password was on the same screen. UX recommends splitting these two functions on different screens. This allows the user to complete two separate functions on two separate screens without having a large page to read the instructions. 

After development expressed scope concerns for this change a one-page design may be used as a temporary solution. 

Security Questions

  • The user is prompted to answer 2 of their 5 security questions.

New Password

  • Possibly going to add a feature where there will be a javascript function that checks if the user completes all three hints in their password creation process. 
    • Hint 1 and 2 are easily do-able, however, hint 3 might not be possible with javascript.



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Forgot Password - Security Questions + New Password (error)


UX Comments
  • Yale Component Library text field error indications.
    • Error Message
      • Insufficient Password or questions - "Sorry, either your security question answers were incorrect or your new NetID password does not meet our password guidelines. Try again or view password guidelines.." LINK TBD



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Forgot Password - Password Changed


UX Comments
  • This is the confirmation screen to confirm that their password has been changed.
  • The user will get an email confirmation sent to their personal/recovery email. 
  • This screen is the same visually in the Change NetID Password flow. 



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