General Information
| Client | Caitlin Thompson |
|---|---|
| Group/Unit | Web Tech/UI-UX |
| Date Requested | |
| JIRA | ATEAM-28 - Getting issue details... STATUS |
Integration Requested
- JIRA
- Service Now
- Google Sheets
- Other (Please Specify):
Bi-Directional?
- Yes
- No
Business Case
At the moment, when ever a ServiceNow incident with business service Website Design and Building, Website Consultation, or Usability Consulting is assigned to Caitlin Thompson, she manually needs to create a Jira ticket in her project. This integration will automatically create the Jira tickets for her.
Triggers
- ServiceNow incident with business service Website Design and Building, Website Consultation, or Usability Consulting AND
- ServiceNow Assignee = Caitlin Thompson
Field Values for the Created Jira Ticket
Project = Web Technologies
Reporter = Workato Service Account
Assignee = Caitlin Thompson
Issue type = Task
Summary = ServiceNow Short Description
Description = ServiceNow Description
Priority = Medium
Labels = 'ux-ds'
Components = 'Projects'
Status = Intake
Attachments = Any existing ServiceNow Attachments on the incident
Comments = Any existing worknotes or additional comments on the incident
Notes
This is a one way integration from ServiceNow to Jira. This integration only creates a Jira ticket and will NOT do any updates/synchronizations. Caitlin Thompson will manually update the tickets.