* Barbara led the meeting
- Barbara has done analysis for Orbitz Travel Policy Approver - moving request to ServiceNow, people list in Oracle (database), provisioning in Orbitz (currently biweekly process)
- ? How to go to SN to Oracle, a few different options Web methods, etc.
- All access requests in START now, later more requests - individual, dept, org - people can have multiple access for different groups
- Process mapped in Blueworks
- Option 1: Synchronous - Approval process, then Web service to update the People list in Oracle, biweekly process kicks in.
- Option 2: Pub/Sub - ECC table (or other table) in SN, web service to monitor and get specifics of request and update the people list and then flag as complete - Polling - BEST OPTION
- Option 3: Async - Runbook Orchestration (workflow) with drop entry into, Web service to look at AD group and updates people list (LDAP sync process runs this way for assignment groups) - NOT AN OPTION
- Problem - Delete process - request to remove access, presents list of all combinations - how to query the people list to display in SN?
- Need service to query data and return request
- Cases: multiple deletes? two separate requests for one person by two different people. Currently, START prevents this
- SN- possible to do checks for duplicate requests, can query tables
- Runbook is not licensed, security problems, don't have the module now for this reason; prefer to use Web Methods external to SN
- Mockup of how this might look
- IAM delivery time for API and nature of it??? SOAP? mid-servers?
- two-way communication to update SN request status, or Orbitz communicates back.
- Flag in HOP1 to say this is complete - loop or wait-for event needed
- David & Khazi to write solution design based on Barb's use cases
In Attendence:
- David L.
- Barbara M.
- Shane A
- Jeff
- Khazi
- Bill W
- David B
- Christine